Privacy Policy and Cookies

Lusilectra uses 3 categories of Cookies:

Privacy Policy

Your privacy is important for us. In this way, this privacy policy, in line with GDPR, makes transparent how we collect data, for what propose, how it is used, who uses it, with whom it is shared, how it is kept and how long is retained until it is destroyed.

The information we collect

Personal information with your name and e-mail are only collected when they are sent through form or similar document. And it can happen on the following situations: Contact form and newsletter.
Technical information, such as details about your device and IP address, can be collected for statistic reasons, through Google Analytics.
Furthermore, we can still collect the following data:

  • Customer history: Answers to Satisfaction Surveys, Claim History, Conversation History via digital media (website and social networks), among others.
  • Application data, Internet and Social Networks: Location, usage of Lusilectra social networks, among others.

Why do we collect and store personal data?

In order for us to provide you with the requested information, we need to collect personal data. However, the collected information is safe with tight security procedures. And your data is not shared with third parties.

How do we use collected personal data?

Collection, Storage and usage of the information supplied, are in line with the General Data Protection Regulation (GDPR) from UE. We will certainly do our best to keep your information accurate and updated, and do not keep it for longer than necessary according to its purpose. This information will only be used for the intended purposes, by the respective people with the responsibility assigned to them.

Cookies

Cookies are small text files stored on your equipment (PC, tablet or mobile phone) when you are navigating in the Internet, including Lusilectra website.

Disabling Cookies

You can easily adjust your search engine settings with respect to enabling or disabling cookies. If necessary, please see the Help Function on your search engine. 

Many Cookies are used to improve usage or functions of websites/apps.

How do we use Cookies?

Cookies are used to improve our services. Some Cookies are essential to ensure the features made available, while others are designed to improve performance and the user experience.

Examples of use of Cookies:

Cookies are used to improve the service provided to you, for example:

  • To allow that a service can recognize your device so you don’t have to constantly provide the same data
  • To recognize that you have already supplied a user name and password when connected to the customer area, so you don’t have to do it every time you visit a page
  • To count how many persons are using a service, thus ensuring that usage is fast  
  • To analyse data that allows us to know how you use the service so we can improve it

How to disable a Cookie?

Most browsers show how to configure the browser in order to allow or not the use of Cookies. To control the use of Cookies, you must configure the browser.

How to configure Cookies on the following browsers?

In case you don’t allow the website to use Cookies, some pages and features will not work as expected.

If you want to delete Cookies or to have more information about Cookies, please see the “Help” section on your Internet browser.
Cookies can also be used to remember certain choices you made, but our cookies do not collect personal data.
The user can configure his browser to refuse cookies, however, in that case, the website or parts of the website might not work correctly.

Can I know the personal data that the organization keeps about me?

At your request, you can confirm the information we have about you and how it is processed. You have also the right to access, correct and delete your personal data, as well as the right to limit the processing if your personal data, to oppose to that processing and still request the portability of such personal data.
If you want, you can make a manual removal request, in addition to being able to do it automatically through the link available on the marketing e-mail platform.

General contacts:
Lusilectra
Address: Rua Eng.º Ferreira Dias, 953/993 | 4100-247 Porto – Portugal
E-mail: qualidade@lusilectra.pt

Data Protection Officer Contact:
E-mail: epd@lusilectra.pt