Privacy and Cookies Policy

Privacy Policy

Your privacy is important to us. This privacy policy, according to the GDPR, makes transparent the way in which we collect data, for what purpose, how they are used, with whom it is shared, how they are stored and how long they are stored until they are destroyed.

The information we collect

Personal information, such as your name and email address, is only collected when submitted using a form or similar. And it can happen in the following situations: contact form and newsletter.
Technical information, such as details about your device and IP address, can be collected for statistical purposes through Google Analytics.
In addition, we may collect the following data:

• Customer history: responses to satisfaction surveys, complaint history, conversation history through digital media (website and social networks), among others.

• Application data, Internet and social networks: location, use of social networks of Lusilectra, among others.

Why do we collect and store personal data?

In order to provide the requested information, we need to collect personal data. However, the information we collect is secure with strict security procedures. And your data is not shared with third parties. 

How do we use the personal data collected?

The collection, storage and use of the information you provide is in order with the EU General Data Protection Regulation (GDPR). We will do everything in our power to keep your information accurate and up to date and not keep it longer than necessary for the intended purpose. All information will only be used for the purposes provided by the persons assigned to the responsibility. 

Cookies

Cookies are used to provide a better browsing experience, to monitor and analyze website usage.
Cookies are text and information files hosted on your device’s browser to store your browsing preferences. Some pages may use cookies to collect information to improve the operation of the site.
Cookies may also be used to remember certain choices you make, and our cookies do not collect personal information.
You may set your browser to refuse cookies, but in this case the website or parts thereof may not function properly.

Can I know the personal data that the organization keeps about me?

If you request it, you can confirm what information we have about you and how it is processed. You also have the right to access, rectify and delete the personal data we have about you, as well as the right to limit the processing of your personal data, oppose such processing and request the portability of such personal data.
If you wish, you can make a manual removal request and you can do it automatically through the link available on the email marketing platform.

General Contacts:
Lusilectra
Adress: Rua Eng.º Ferreira Dias, 953/993 | 4100-247 Porto – Portugal
E-mail: qualidade@lusilectra.pt

Contact of the Data Protection Officer:
E-mail: epd@lusilectra.pt