The information we collect
Personal information, such as your name and email address, is only collected when submitted using a form or similar. And it can happen in the following situations: contact form and newsletter.Technical information, such as details about your device and IP address, can be collected for statistical purposes through Google Analytics.In addition, we may collect the following data:
• Customer history: responses to satisfaction surveys, complaint history,
conversation history through digital media (website and social networks), among
• Application data, Internet and social networks: location, use of social networks of Lusilectra, among others.
Why do we collect and store personal data?
In order to provide the requested information, we need to collect personal
data. However, the information we collect is secure with strict security
procedures. And your data is not shared with third parties.
How do we use the personal data collected?
The collection, storage and use of the information you provide is in order with the EU General Data Protection Regulation (GDPR). We will do everything in our power to keep your information accurate and up to date and not keep it longer than necessary for the intended purpose. All information will only be used for the purposes provided by the persons assigned to the responsibility.
Cookies are used to provide a better browsing experience, to monitor and analyze website usage.
Cookies may also be used to remember certain choices you make, and our cookies do not collect personal information.
Can I know the personal data that the organization keeps about me?
If you request it, you can confirm what information we have about you and how it is processed. You also have the right to access, rectify and delete the personal data we have about you, as well as the right to limit the processing of your personal data, oppose such processing and request the portability of such personal data.If you wish, you can make a manual removal request and you can do it automatically through the link available on the email marketing platform.
General Contacts:LusilectraAdress: Rua Eng.º Ferreira Dias, 953/993 | 4100-247 Porto – PortugalE-mail: firstname.lastname@example.org
Contact of the Data Protection Officer:E-mail: email@example.com